ITIL-4-CDS Valid Test Dumps | ITIL-4-CDS Pass4sure Study Materials

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q87-Q92):

NEW QUESTION # 87
In many organizations, teams optimize internal metrics, like mean time to resolution or incident backlog size that don't reflect how customers experience or consume services. This misalignment drives improvements customers find irrelevant and can even erode trust. Which ONE approach will best embed a customer-orientated mindset across the service value stream?

Answer: D

Explanation:
Co-creating customer personas and journey maps forces teams to step into the customer's shoes, understand desired business outcomes, pain points and moments of truth. With this insight, every practice-from design through continual improvement-can be measured and improved against what customers truly value, driving shared accountability and reducing wasted effort on internally focused metrics.


NEW QUESTION # 88
Which statement about `service integration as a service' isCORRECT?

Answer: B


NEW QUESTION # 89
A mobile app development company has implemented a new strategy in its software development process. Instead of large, infrequent updates, it now releases smaller updates every two weeks. These updates are shaped by regular user reviews and suggestions, which the company actively seeks and incorporates into each new version. Which guiding principle is this approach MOST closely aligned with?

Answer: D


NEW QUESTION # 90
Which is an example of a divisional organizational structure?

Answer: D


NEW QUESTION # 91
In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

Answer: D


NEW QUESTION # 92
......

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